Frequently Asked Questions
Everything you need to know about our handcrafted birthstone collections.
Are the gemstones used in your jewelry genuine?
Yes, we use high-quality natural and ethically sourced gemstones. Each piece is crafted to highlight the unique beauty and authentic properties of your specific birthstone.
How long does shipping take for personalized items?
Since our birthstone jewelry is often custom-made to order, please allow 3-5 business days for processing. Standard shipping typically takes an additional 5-7 business days.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that custom-engraved or final sale items are not eligible for return.
How should I care for my birthstone jewelry?
To maintain its brilliance, avoid wearing your jewelry in water or during exercise. Clean gently with a soft, lint-free cloth and store it in a cool, dry place away from direct sunlight.
Do you offer a warranty on your products?
Every purchase from Birthstones Jewelry includes a 12-month limited warranty covering manufacturing defects. This does not include accidental damage or normal wear and tear.
Can I request a custom combination of stones?
Absolutely. We specialize in 'Family Stones' and 'Mother's Rings.' Please contact our support team or use our custom design tool to create a piece with multiple birthstones.