Returns & Exchanges
At Birthstones Jewelry, we want you to cherish your personalized pieces forever, which is why we offer a 30-day return window for all unworn items. If your gemstone selection isn't exactly what you envisioned, our hassle-free process ensures a smooth exchange or refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the jewelry in its original velvet pouch and gift box, ensuring all certificates of authenticity and protective packaging are included.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return mailer.
Receive Your Refund
Once our gemologists inspect the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing